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Help & Support

How do I install an eSIM on my device?
To install your eSIM, go to Settings > Cellular > Add Cellular Plan, then scan the QR code...
To install your eSIM, go to Settings > Cellular > Add Cellular Plan, then scan the QR code provided with your eSIM purchase. Make sure you have a stable internet connection during installation.
My eSIM is not working, what should I do?
First, ensure your device supports eSIM and is unlocked. Check if you're in an area with network...
First, ensure your device supports eSIM and is unlocked. Check if you're in an area with network coverage. Try turning airplane mode on and off, or restart your device. If issues persist, contact our support team.
Can I use my eSIM on multiple devices?
No, each eSIM can only be installed on one device at a time. If you need to transfer to another...
No, each eSIM can only be installed on one device at a time. If you need to transfer to another device, you'll need to remove it from the current device first, though this may deactivate the eSIM permanently.
How do I check my data usage?
Check your data usage in your device settings under Cellular or Mobile Data. You can also view...
Check your data usage in your device settings under Cellular or Mobile Data. You can also view usage details in your My eSIMs section of our app, which shows real-time usage and remaining data.
What happens when my data runs out?
When your data allowance is depleted, the eSIM will stop providing data services. You can purchase...
When your data allowance is depleted, the eSIM will stop providing data services. You can purchase additional data or a new plan through our marketplace. The eSIM will remain on your device but inactive.
Can I get a refund for my eSIM?
Refunds are available for unused eSIMs within 7 days of purchase, provided the eSIM has not been...
Refunds are available for unused eSIMs within 7 days of purchase, provided the eSIM has not been installed or activated. Once installed, eSIMs cannot be refunded due to their digital nature.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and digital wallets...
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various digital wallets. Choose your preferred payment method at checkout for a seamless purchase experience.
Is my payment information secure?
Yes, all payments are encrypted using industry-standard SSL/TLS protocols...
Yes, all payments are encrypted using industry-standard SSL/TLS protocols. Your financial information is never stored on our servers and is processed through certified payment gateways. We comply with PCI DSS standards for maximum security.
Can I use a gift card or prepaid card?
Yes, prepaid Visa and Mastercard gift cards are accepted for eSIM purchases...
Yes, prepaid Visa and Mastercard gift cards are accepted for eSIM purchases. Simply enter the card details as you would with any credit card during checkout. This makes eSIMs perfect gifts for friends and family.
What currencies do you support?
Prices are displayed in multiple currencies including USD, EUR, GBP, CAD, AUD...
Prices are displayed in multiple currencies including USD, EUR, GBP, CAD, AUD, and more. Your local currency is automatically detected, and you can change it in settings. Exchange rates are updated daily for accuracy.
Do you offer discounts or promotions?
We regularly offer seasonal promotions, bundle discounts, and loyalty rewards...
We regularly offer seasonal promotions, bundle discounts, and loyalty rewards. Subscribe to our newsletter to receive exclusive deals. First-time buyers often get a welcome discount. Check the marketplace for current promotions.
Which devices support eSIM?
eSIM is supported on iPhone 11 and later, iPad Pro, iPad Air, and many Android devices...
eSIM is supported on iPhone 11 and later, iPad Pro, iPad Air (3rd generation and later), iPad (5th generation and later), and iPad mini (5th generation and later). Android devices from Samsung, Google, OnePlus, and others also support eSIM. Check your device settings.
Do I need to remove my physical SIM?
No, you don't need to remove your physical SIM. You can keep both and choose...
No, you don't need to remove your physical SIM. You can keep your existing physical SIM and add an eSIM as a secondary line, or replace it. Your device will let you choose which SIM to use for calls, texts, and data.
Can I keep my current phone number?
If you want to keep your current phone number, contact your existing provider...
If you want to keep your current phone number, contact your existing provider to get a carrier authorization code, then request a number transfer during eSIM activation. Alternatively, you can get a local number in your destination country.
How long does eSIM delivery take?
eSIM is delivered instantly! Once you complete your purchase and payment...
eSIM is delivered instantly! Once you complete your purchase and payment, you'll receive your eSIM details and QR code immediately via email. You can scan and activate it within minutes on your compatible device.
Can I buy an eSIM as a gift?
Absolutely! eSIMs make perfect gifts. You can purchase and share the QR code...
Absolutely! eSIMs make perfect gifts. You can purchase an eSIM and share the QR code or activation details with the recipient. They can activate it whenever they're ready. We also offer gift cards that recipients can use to choose their own plan.
What is the activation process?
After purchase, scan your QR code in Settings > Cellular > Add Cellular Plan...
After purchase, scan your QR code in Settings > Cellular > Add Cellular Plan (iOS) or similar on Android. Follow the on-screen prompts to confirm. Your eSIM will be added to your device within seconds. You can then select it as your primary or secondary line.
Can I activate my eSIM later?
Yes! You can activate your eSIM anytime after purchase. Your activation details...
Yes! You can activate your eSIM anytime after purchase. Your activation details remain valid for up to 30 days. This is perfect if you're purchasing for a future trip. Just save your QR code or activation code in a safe place.
Are there roaming charges?
No roaming charges! Our eSIM plans are designed for international use...
No roaming charges! Our eSIM plans are designed for international use without surprise fees. Calls, texts, and data are included in your plan. Some plans offer local calling in specific countries, and international calls are available at competitive rates.
What if I don't activate within 30 days?
eSIM activation codes are valid for 30 days from purchase...
eSIM activation codes are valid for 30 days from purchase. If not activated within this period, you can contact support for a replacement code. We recommend activating within this window to ensure uninterrupted service.
Can I purchase multiple eSIMs?
Yes, you can purchase multiple eSIMs for different trips, family members...
Yes, you can purchase multiple eSIMs for different trips, family members, or devices. Each eSIM is independent and can be managed separately through your account. Perfect for large groups or frequent travelers.
Do you offer family plans?
We offer family plans that allow multiple family members to share data...
We offer family plans that allow multiple family members to share data allowances. Set up a family group in your account, invite members, and manage all subscriptions from one dashboard. Ideal for family trips or group travel.
Is data rollover available?
Depending on your plan, unused data may roll over to the next month...
Depending on your plan, unused data may roll over to the next month. Check your plan details to see if rollover is included. Premium plans often include generous rollover allowances to maximize your value.
What data speeds can I expect?
We offer high-speed LTE and 5G where available in your destination...
We offer high-speed LTE and 5G where available in your destination. Most destinations support 4G LTE speeds of 10-100 Mbps. 5G connectivity is available in select countries. Your actual speed depends on network coverage and congestion.
Can I choose my country plan in advance?
Yes! You can browse and purchase eSIMs for any destination before you travel...
Yes! You can browse and purchase eSIMs for any destination before you travel. This ensures you're connected immediately upon arrival. You can even purchase multiple country plans to test which works best for you.
Can I call emergency numbers?
Yes, you can make emergency calls (911 in US, 999 in UK, 112 in EU)...
Yes, you can make emergency calls (911 in US, 999 in UK, 112 in EU, etc.) on your eSIM just like on any cellular network. Emergency services are available even without a data plan active. Always dial the local emergency number.
Can I pause my eSIM temporarily?
Yes, you can pause your eSIM plan temporarily without losing it...
Yes, you can pause your eSIM plan temporarily without losing it. Paused plans retain their remaining balance and validity. Resume anytime within your subscription period. Perfect for when you're back home and don't need roaming.
How do I check coverage in my area?
Use our coverage map to check availability in your destination...
Use our coverage map to check availability in your destination. Filter by country, network type (4G/5G), and see partner operators. Most countries in Europe, Asia, Americas, Africa have coverage. Some remote areas may have limited service.
Do you offer 24/7 customer support?
Yes! Our customer support team is available 24/7 via live chat, email, phone...
Yes! Our customer support team is available 24/7 via live chat, email, and phone. We support multiple languages and have local teams in major regions. Average response time is under 5 minutes for urgent issues.
Can I switch carriers with eSIM?
Yes, with eSIM you can easily switch between carriers...
Yes, with eSIM you can easily switch between carriers. Simply activate a different eSIM or contact your current provider to switch. This flexibility is one of the biggest advantages of eSIM over physical SIM cards.
What is the minimum purchase amount?
Our plans start from as low as $4.99 for entry-level options...
Our plans start from as low as $4.99 for entry-level options. We offer plans at various price points to suit all budgets. No hidden fees or minimum requirements—pay only for what you need.
Do you offer student discounts?
Yes, we offer special student discounts! Verify your student status...
Yes, we offer special student discounts! Verify your student status with your .edu email or student ID during checkout to receive 15% off most plans. Perfect for student travel and studying abroad.
Do you offer business plans?
Absolutely! We offer enterprise solutions for businesses including bulk licensing...
Absolutely! We offer enterprise solutions for businesses including bulk licensing, custom plans, and dedicated account management. Contact our business team for volume discounts and specialized features for your organization.
Do speeds vary by region?
Data speeds vary by region and network operator...
Data speeds vary by region and network operator. Europe typically offers 50-100 Mbps LTE, Asia 20-80 Mbps, Americas 30-100 Mbps. Check our coverage map for specific speeds in your destination. 5G is available in major cities worldwide.
Can I cancel after purchase?
You can cancel your eSIM anytime. Unused plans are eligible for refund...
You can cancel your eSIM anytime. Unused plans are eligible for refund within 7 days of purchase if not activated. Once activated, no refund is possible, but you can pause instead. Unused balance may be stored as credit.
Do you offer a loyalty program?
Join our loyalty program to earn points on every purchase...
Join our loyalty program to earn points on every purchase. Accumulate points and redeem them for discounts, free data, or upgrades. Members also get early access to new plans and exclusive offers.
How do I add more data?
You can easily top-up data anytime through your account dashboard...
You can easily top-up data anytime through your account dashboard. Choose additional data packages that match your needs. Top-ups are applied instantly and combined with your remaining balance.
Are taxes and fees included in pricing?
All advertised prices include applicable taxes and fees for your region...
All advertised prices include applicable taxes and fees for your region. There are no hidden charges at checkout. International transaction fees may apply depending on your payment method and location.
Can I share data with family members?
With family plans, you can share your data allowance with family members...
With family plans, you can share your data allowance with family members. Set up sharing rules and monitor usage for each member. Individual family members can't share with external non-family users.
How much do international calls cost?
International calling is available at competitive rates per minute...
International calling is available at competitive rates per minute. Rates vary by destination country. Some plans include limited international minutes. Check your plan details or contact support for specific rates to your destination.
Do you offer trial plans?
Yes! We offer trial plans for just $0.99 with 500MB data valid for 3 days...
Yes! We offer trial plans for just $0.99 with 500MB data valid for 3 days. Perfect for testing coverage and speeds before committing to a full plan. Cancel anytime during your trial period.
Can I upgrade my plan mid-cycle?
Yes, you can upgrade your plan anytime during your subscription...
Yes, you can upgrade your plan anytime during your subscription. The cost difference is calculated proratedly. Upgrading gives you access to additional features and higher data allowances immediately.
How is my data secured?
Your data is protected with end-to-end encryption...
Your data is protected with end-to-end encryption. We comply with GDPR, CCPA, and international privacy standards. Your personal information is never shared with third parties without your consent.
Do you offer usage alerts?
Get real-time usage alerts and notifications when you've used data...
Get real-time usage alerts and notifications when you've used 50%, 75%, and 100% of your data. Set custom alerts in your account settings. Never be surprised by running out of data.
Can I get a local number abroad?
Yes! Get a local phone number in your destination country...
Yes! Get a local phone number in your destination country. This allows locals to call you at regular rates, not international rates. Perfect for business travelers or long-term stays.
What are the advantages of eSIM?
eSIM advantages: instant activation, no physical card, easy switching...
eSIM advantages: instant activation, no physical card needed, easy switching between carriers, support for multiple plans simultaneously, smaller device footprint, instant replacement if lost. Perfect for travelers and tech-savvy users.