Terms and Conditions

1. Acceptance of Terms

By creating an account and using Tejwal's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Service Description

Tejwal provides eSIM (embedded SIM) services that allow users to access mobile data connectivity in various countries worldwide. Our services include:

• Digital eSIM profile provisioning and activation
• Mobile data plans for international and domestic use
• Account management and customer support
• QR code-based eSIM installation

3. Eligibility and Account Requirements

To use our services, you must:

• Be at least 18 years of age
• Have a compatible eSIM-enabled device
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

4. Purchase and Payment Terms

When purchasing eSIM plans:

• All prices are displayed in the currency specified at checkout
• Payment must be completed before eSIM activation
• We accept major credit cards and other payment methods as indicated
• All sales are final unless otherwise specified in our refund policy
• Taxes and fees may apply based on your location

5. Refund and Cancellation Policy

Refund eligibility:

• Unused eSIMs may be eligible for refund within 7 days of purchase
• Once an eSIM is installed or activated, it is generally non-refundable
• No refunds for partially used data plans
• Technical issues may be evaluated on a case-by-case basis

6. Service Usage and Limitations

When using Tejwal services, you agree to:

• Use services only for lawful purposes
• Not engage in any activity that disrupts or interferes with our services
• Not share, resell, or distribute eSIM profiles without authorization
• Comply with fair use policies and data usage limits
• Accept that network coverage and speeds may vary by location

7. Service Availability and Coverage

Service availability is subject to:

• Network operator coverage in your destination country
• Device compatibility with local networks
• Technical limitations and maintenance schedules
• Regulatory restrictions in certain regions

We do not guarantee uninterrupted or error-free service and are not liable for service disruptions beyond our control.

8. Data Plans and Validity Periods

eSIM data plans:

• Are valid for the period specified at the time of purchase
• Expire automatically at the end of the validity period
• Cannot be extended beyond the original validity period
• Unused data does not roll over to subsequent periods

9. Intellectual Property Rights

All content, trademarks, logos, and intellectual property on our platform are owned by Tejwal or our licensors. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to extract source code from our services

10. Limitation of Liability

To the maximum extent permitted by law:

• Tejwal is not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the specific service
• We are not responsible for third-party network operator issues
• Service interruptions or data loss are not guaranteed to be compensated

11. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our data practices.

12. Termination

We reserve the right to:

• Suspend or terminate your account for violation of these terms
• Discontinue services with reasonable notice
• Modify or update our services and pricing

You may terminate your account at any time, subject to our cancellation policy.

13. Modifications to Terms

We may update these Terms and Conditions from time to time. Continued use of our services after changes constitutes acceptance of the new terms. We will notify users of material changes via email or platform notification.

14. Governing Law and Dispute Resolution

These terms are governed by the laws of the jurisdiction in which Tejwal operates. Any disputes shall be resolved through:

• Good faith negotiation between parties
• Mediation or arbitration as mutually agreed
• Courts of competent jurisdiction as a last resort

15. Contact Information

For questions about these Terms and Conditions, please contact us through:

• Email: support@tejwal.com
• Help & Support section in the app
• Customer service portal on our website

By using Tejwal's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.