Last Updated: October 2, 2025
Privacy Policy
At Tejwal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our eSIM services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and payment details
- Device Information: Device type, IMEI, operating system, and eSIM compatibility data
- Usage Data: Data consumption, connection logs, and service usage patterns
- Location Data: Country and region information for service provisioning
- Communication Data: Customer support interactions and feedback
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our eSIM services
- To process your transactions and manage your account
- To send you service-related notifications and updates
- To improve our services and develop new features
- To comply with legal obligations and prevent fraud
- To provide customer support and respond to your inquiries
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist in providing our services
- Mobile Network Operators: To provision and maintain your eSIM connectivity
- Payment Processors: To process your transactions securely
- Legal Authorities: When required by law or to protect our rights
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- Compliance with international data protection standards
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and review your personal data
- Correct or update inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Data portability and export options
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your active account plus any required retention period under applicable laws.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our support channels or at privacy@tejwal.com.